MONSTER GAMES · SUPPORT

Outbreak Support

Something not working? Tell us. We read every message and reply within 24 hours, Monday to Friday.

contact@monster-studios.com (+225) 05 05 30 08 76 · Abidjan, Côte d'Ivoire

01 · Before you write

Three things help us solve it faster.

Your device — for example iPhone 13, or Samsung A54.

The version — shown at the top right of the home screen, for example v0.9.3 · build a4.

What happened — and what you were doing just before.

A short screen recording tells us more than a long description.

02 · Playing online

The online mode needs two to four players, each on their own device, and an internet connection on every device.

One player chooses HÉBERGER UNE PARTIE and shares the five-character code. The others choose REJOINDRE and enter it. Once everyone is connected, the host starts the match: a five-second countdown brings the whole team in together. A player who arrives late joins the game already in progress, right next to the team.

If a code is refused, check that the game is still open on the host's device. A code only lives as long as its session.

03 · Saved games

Your saves and settings are stored on your device only. Uninstalling the game deletes them, and we cannot restore them for you — there is no copy on our side.

04 · Sound, controls, comfort

Everything is adjustable in RÉGLAGES: difficulty, aim assist, subtitles, button opacity, stick sensitivity, vibration and gamepad support. A controller has to be enabled there before the game will use it.

05 · Reporting a problem

Write to us with the three items from section 01. Fixes ship regularly — what changed in each version is listed on the NOUVEAUTÉS page, which opens from the version number on the home screen.

VERSION FRANÇAISE

Un problème ? Écrivez-nous à contact@monster-studios.com en précisant votre appareil, la version affichée en haut à droite de l'écran d'accueil et ce que vous faisiez au moment du problème. Nous répondons sous 24 heures, du lundi au vendredi.

Le mode en ligne demande deux à quatre joueurs, chacun sur son appareil, avec une connexion internet. Un joueur héberge et partage son code à cinq caractères, les autres le rejoignent. Vos sauvegardes restent sur votre appareil : nous n'en avons aucune copie.

Monster Games — division de Monster Studios